Thank you for taking the time to check out our shop. We hope you find what you're looking for, that 'cute necessity' to match that outfit for that special occasion or 'cute necessity' for the all important photo shoot or perhaps just something to brighten up the little ones everyday wardrobe. We are always adding items so check back with us often.
You can either pay via Etsy Direct Checkout or Paypal. You may use a credit or debit card through paypal without signing up for an account with paypal.
All items to the UK are shipped first class and we aim to dispatch items within 6 working days of receiving your order. We will send you an email to let you know when items are dispatched. If you require special delivery, please add on this option during checkout .
International orders are sent via national post. We can arrange for order to be sent by courier if preferred at an extra cost. Please add on tracking option if you want the ability to know exactly where your parcel is at each stage.
Once items are shipped, we do not take any responsibility for items that are not delivered by your local post. Purchaser is responsible for chasing their local post to ensure they receive order. We are happy to provide evidence of postage or tracking numbers (where it applies) to help track down parcel.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 5 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Cutenesity wants to ensure you are indeed happy with your order. If for any reason there is a defect with the item ordered, please contact me within 48 hours from receipt to see what can be done before leaving a negative feedback. I do value all the feedbacks here.
Please note custom orders and non defective items are non-refundable.
If you require specific colours which are not currently available in our shop, feel free to send us a message. We do provide custom orders for birthday parties, weddings - including hair accessories for flower girls, items for favours, bow ties for page boys etc
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